Refund policy

📦 Return & Refund Policy

Thank you for shopping with [Your Store Name]. We want you to be happy with your purchase. If for any reason you are not satisfied, we are here to help.

✅ Returns

  • You have 30 days from the date of delivery to request a return.

  • Items must be unused, unworn, and in the same condition that you received them.

  • The product must be returned in its original packaging.

  • Some items such as sale items, gift cards, and personal care products are non-returnable.

💰 Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.

  • Shipping costs are non-refundable.

🔄 Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item, please contact us at support@[yourstore].com.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service.

📩 Contact Us

For any questions about returns or refunds, please contact us:

  • Email: support@drasse.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at atfsimo6@gmail.com.